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Support Center

Get instant answers and learn how to use PPCmate like a pro.

How would you like to get help?

Email

Open a ticket by sending an email
to support@ppcmate.com.

Open a Ticket

Knowledge Base

Browse our KB and get instant answers to your questions.

Find Answers

Skype

Add us on Skype and let us
know your questions.

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Video Tutorials

Explore our video collection and get familiar with our DSP.

Visit YouTube

Zoom Meeting

Schedule a Zoom call with
our Support Team.

Schedule a Meeting

Zoom Meeting

Schedule a Zoom call with
our Support Team.

Schedule a Meeting

Quick Start Guides

Download PDF guides and follow step-by-step instructions.

Download PDF

Callback

Submit the callback form and we'll
call you at your preferred time.

Book a Callback

Callback

Submit the callback form and we'll
call you at your preferred time.

Book a Callback

Server Status

Check the performance of our
servers and platforms.

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Frequently Asked Questions

Advertisers

Your account will be reviewed within 24 hours. Please wait for our email.

We activate new creatives within several minutes to couple of hours, 24/7.

We support three tracking methods:

  1. Pixel JavaScript
  2. Pixel Image
  3. Postback Request URL

We generate traffic from our partnered SSP connections.

Our time zone is in UTC and you can find it in the footer of the platform.

Go to Reports > Segments > Domains

We support the following deposit methods:

E-Wallets:

  • PayPal
  • Amazon
  • Alipay
  • WebMoney
  • Sofort
  • iDeal
  • GiroPay
  • UnionPay

Credit & Debit Cards:

  • Visa
  • Discover
  • MasterCard
  • American Express
  • JCB

Yes, you can run all mainstream offers in any pricing models.

Publishers

Submit the Payout Request form and we’ll proceed with it ASAP.

We send payouts everyday, from Monday to Friday.

You can request one payout, every week.

No, we support only manual payouts. Every time you’d like to receive a payout, you should submit the Payout Request form.

The minimum amount depends on your preferred payout method.

There is no payout fee. All payout methods are free.

You can check the payout methods here.

Log in to your account and update your information in the Profile settings.

We support payouts in all currencies. Please add your requirements in the Notes.

You can contact our finance department at finance@3dma.co.

White Label

Yes, we do support a trial plan, and you can also check our platform's full demo in action.
Yes, you can host the platform on your domain name or subdomain, by simply changing the CNAME records.
You can set your own profit margin for your advertisers.
You can set your own profit margin for your publishers.
Yes, you can edit messages, signature and sender’s name with email.
You can upgrade, downgrade or pause your subscription from your account.
You can cancel your subscription before the 15th of the following month.
Unfortunately, we cannot provide refunds for setup or subscription fees. Before you proceed with a White Label account, we recommend to explore our advertising platform as an advertiser first.
You can top-up your white label account with credit/debit cards, bank transfer and Webmoney.
Your White Label DSP account will be ready within 2-5 business days.