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PPCmate

Support Center

Get instant answers and learn how to use PPCmate like a pro.

How would you like to get help?

Email

Open a ticket by sending an email
to support@ppcmate.com.

Open a Ticket

Knowledge Base

Browse our KB and get instant answers to your questions.

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Live Chat

The fastest way to contact
our Support Team.

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Live Chat

The fastest way to contact
our Support Team.

Click to Chat

Video Tutorials

Explore our video collection and get familiar with our DSP.

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PREMIUM

Zoom Meeting

Schedule a Zoom call with
our Support Team.

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PREMIUM

Zoom Meeting

Schedule a Zoom call with
our Support Team.

Schedule a Meeting

Quick Start Guides

Download PDF guides and follow step-by-step instructions.

Download PDF

Skype

Add us on Skype and let us
know your questions.

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Skype

Add us on Skype and let us
know your questions.

Connect on Skype

Server Status

Check the performance of our
servers and platforms.

Check the Status
VIP

Skype

Direct support through Skype
for a personalized touch.

VIP

Callback

Get a prompt callback from
our support team.

VIP

Zoom

Efficient virtual support
with Zoom.

VIP

Loom

Clear solutions via quick
Loom video messages.

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Frequently Asked Questions

Advertisers

Your account will be reviewed within 24 hours. Please wait for our email.

We activate new creatives within several minutes to couple of hours, 24/7.

We support three tracking methods:

  1. Pixel JavaScript
  2. Pixel Image
  3. Postback Request URL

We generate traffic from our partnered SSP connections.

Real-time bidding (RTB) is a means by which advertising inventory is bought and sold on a per-impression basis, via programmatic instantaneous auction, similar to financial markets. With real-time bidding, advertising buyers bid on an impression and, if the bid is won, the buyer’s ad is instantly displayed on the publisher’s site. Read more in our knowledge base.

Our time zone is in UTC and you can find it in the footer of the platform.

Go to Reports > Segments > Domains

We support the following deposit methods:

E-Wallets:

  • PayPal
  • Amazon
  • Alipay
  • WebMoney
  • Sofort
  • iDeal
  • GiroPay
  • UnionPay

Credit & Debit Cards:

  • Visa
  • Discover
  • MasterCard
  • American Express
  • JCB

Yes, you can run all mainstream offers in any pricing models.

Yes, you can.

Publishers

Submit the Payout Request form and we’ll proceed with it ASAP.

We send payouts everyday, from Monday to Friday.

You can request one payout, every week.

No, we support only manual payouts. Every time you’d like to receive a payout, you should submit the Payout Request form.

The minimum amount depends on your preferred payout method.

There is no payout fee. All payout methods are free.

You can check the payout methods here.

Log in to your account and update your information in the Profile settings.

We support payouts in all currencies. Please add your requirements in the Notes.

You can contact our finance department at finance@3dma.co.

White Label

Yes, we do support a trial plan, and you can also check our platform's full demo in action.
Yes, you can host the platform on your domain name or subdomain, by simply changing the CNAME records.
You can set your own profit margin for your advertisers.
You can set your own profit margin for your publishers.
Yes, you can edit messages, signature and sender’s name with email.
You can upgrade, downgrade or pause your subscription from your account.
You can cancel your subscription before the 15th of the following month.
Unfortunately, we cannot provide refunds for setup or subscription fees. Before you proceed with a White Label account, we recommend to explore our advertising platform as an advertiser first.
You can top-up your white label account with credit/debit cards, bank transfer and Webmoney.
Your White Label DSP account will be ready within 2-5 business days.

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